Code of conduct

Introduction

LoVo Group is an operator supplying telecommunication services for Corporate Clients, Operators and Consumers.

If we are unable to deliver all the components of our services independently, we take responsibility for services supplied by our Partners. We make sure that all matters related to services provided by our Partners, with our company as an intermediary, be as professional as our own services.

Our involvement

We truly care about providing best quality service. We cooperate with verified Partners only, who will provide best quality service, like ourselves. We try to deliver services capable of satisfying our Customers’ needs. We comply with all the applicable laws, recommendations and regulations issued by the Office of Electronic Communications (UKE) and the Office for Competition and Consumer Protection (UOKiK).

Marketing

We work in accordance with the UK Code of Advertising, Sales Promotion and Direct Marketing, which is published at www.cap.org.uk

Terms of cooperation

  • After our service is ordered, we send a standard Contract and Terms & Conditions with a request to sign.
  • Should you have any questions or doubts, please contact our Customer Service Department at  bok@lovo.pl.
  • If necessary, we will ask you to provide and send to us your financial data and documents.
  • We try to deliver our services as soon as possible after signing the Contract, obviously provided that all equipment is available and installed.
  • If a site inspection is required, we will contact you to agree on a quick and convenient time.

Faults and Repairs

Should any issues arise in the course of our cooperation, please report them to our Customer Service Department at bok@lovo.pl. We will review and fix the problem as soon as possible. We will contact you on the next working day at the latest.

Prices

Our price lists can be obtained from our Customer Service Department at bok@lovo.pl. In case of any change of service prices, we will contact you in writing.

Billing reports

  • By default, we settle our accounts in monthly intervals, unless otherwise agreed.
  • Unless we agree otherwise, payments for our services will be charged on the basis of a VAT invoice.
  • If you wish to change the payment method, please contact our Customer Service Department.
  • We will send you a billing report of all calls via a web page or e-mail, at no extra cost. If you encounter problems with payments for our services, please contact us at 22 255 30 30. We will try to work on a different method of payment.

Change of address

In case of any change of address at which the services are to be provided, please contact us at bok@lovo.pl not later than 30 days before the date of your movement.

Number portability

We understand that retaining the numbers is important for our Clients. Therefore, we offer your telephone number maintained at your new location. For more information, please contact the Customer Service Department at bok@lovo.pl.

Complaints

We take all complaints from our Customers very seriously and it is our ultimate goal to resolve any of them as soon as possible. Should you have any comments regarding the services, please report them to the Customer Service Department at bok@lovo.pl. We will make every effort to resolve the issue and we will keep you informed of the progress of work.

We treat all matters concerning telecommunication fraud very seriously. For this purpose, we collaborate closely with the Police and with other telecommunication operators. If you notice any fraud, please report the incident to our Customer Service Department at bok@lovo.pl.

Useful contacts

URZĄD KOMUNIKACJI ELEKTRONICZNEJ

ul. Kasprzaka 18/20, 01-211 Warszawa

tel.: +48 22 53 49 190

fax +48 22 53 49 162

e-mail: uke@uke.gov.pl

URZĄD OCHRONY KONKURENCJI i KONSUMENTÓW

Plac Powstańców Warszawy 1

00-950 Warszawa

tel.: +48 22 556 08 00

uokik@uokik.gov.pl


LoVo Software Sp. z o.o

ul. Ruchliwa 17

02-182 Warszawa

KRS 0000507608

NIP 5223015426

REGON 147230200

Kapitał zakładowy wynosi 8 166 500,00 zł

LoVo S.A.

ul. Ruchliwa 17

02-182 Warszawa

KRS 0000346734

NIP 5213553688

REGON 142241200

Kapitał zakładowy wynosi 17 820 051, 84 zł

LoVo TeleKontakt24 Sp. z o.o.

ul. Ruchliwa 17

02-182 Warszawa

KRS 0000265321

NIP 9570952268

REGON 220298561

Kapitał zakładowy wynosi 50 000,00 zł

LoVo Energia Sp. z o.o.

ul. Ruchliwa 17

02-182 Warszawa

REGON 147105096

NIP 5223014409

KRS 0000498504

Kapitał zakładowy wynosi 100 000,00 zł

Futura LoVo Media Group Sp. z o.o.

ul. Ruchliwa 17

02-182 Warszawa

REGON 147126431

KRS 0000497671

Kapitał zakładowy wynosi 5 000,00 zł

Eoon Sp. z o.o.

ul. Ruchliwa 17

02-182 Warszawa

KRS 0000331527

NIP 5213534099

REGON 141950672

Kapitał zakładowy wynosi 16 013 000,00 zł

Merger of companies: PDF