Customer Service Department:

Telephone: 801 833 833 or +48 22 255 30 30

E-mail: bok@lovo.pl 

Fax: +48 22 255 30 09

What should I do if there's no connection for outgoing or incoming calls?

E-mail us a report at bok@lovo.pl or call us at 801 833 833 lub 22 255 30 30, stating that you can’t make a call and providing the following information:

  • Number A (caller) – CPA
  • Number B (target) – CPB
  • Date and time of failed connection
  • Error description (was there any noise, crackling)
  • Failure frequency
  • Return contact – Name (company name), contact phone no.
What should I do to activate outgoing or incoming call recording service?

Contact the Customer Service Department to activate the service.

How to configure call forwarding?

Call forwarding service is available for LoVo customers via Customer Panel.

How to restrict my phone number?

Send a notice to bok@lovo.pl  and give the number for which you want the service activated.

What is a virtual exchange - VPBX?

A virtual exchange allows you to:

    • implement abbreviated extension numbers within your company
    • present the company with one number for all employees (used in Call Centers).
What is the "Polski Numer" service?

“Polski Numer” is a service that enables you to use a Polish number in the territory of Canada or the U.S.

  • The first step is to fill in the form on www.polskinumer.pl
  • 24 hours after call activation, the User will receive his Polish number to the e-mail address provided. Since then, callers willing to call a User staying in the territory of Canada or the United States will be able to call the assigned Polish Number.
  • The cost of such call is the same as a local call charge!
How to set a welcome message (DISA) on my telephone)?

Send your welcome message to LoVo at bok@lovo.pl in the following format:

    • .wav file
    • 16 PCM-bit
    • 8 kHz
    • Mono
How to activate the e-fax service?

Contact the Customer Service Department to activate the service.

How to activate voice mail?

Contact the Customer Service Department to activate the service.

How to transfer my current number to LoVo network?

Contact our Customer Service Department, telephone: 801833833 or 222553030, e-mail: bok@lovo.pl